Early in June an interesting brouhaha happened on one of the email lists to which I belong.
A talented writer and artist created a long, detailed blog postabout creating stamps for decorating fabric. Many people praised it and several asked her to release it in e-book form so they could download and keep a copy. Agreeing that it was a terrific idea, she published it as a Kindle book available from Amazon. She immediately found herself in the midst of a storm of controversy.
Some readers felt that she had no right to charge for the information that she had previously given away for free. One even went so far as to say that she now felt morally justified in “stealing” the material by copying and printing off the blog post. Others howled because they did not own a Kindle and thought they would have to buy a $250 reader device to download the book. Others howled because the Kindle is black-and-white only and the photographs that accompanied the article were in color. It’s also not possible to print from the Kindle, so the reader has no opportunity to create a hard copy for future reference.
Her readers were probably expecting a PDF ebook. Amazon ebooks are very easy to create and publish – just upload an HTML-encoded file (in which format the blog post already existed). Links remain links within the Kindle file. Creating a PDF ebook requires a bit more expertise from the author but would probably be worth it to the readers.
The author’s failure here lay in not educating her audience prior to releasing her product for sale. Kindle software which supports color images is available for PC/Mac, iPad, and iPhone, free from Amazon. No reading device is required. (Unfortunately, it doesn’t seem you can print from the Kindle software either.)
Until this little whirlwind occurred, I was not aware of the Amazon Kindle option for publishing ebooks. Creating both a Kindle version and a PDF version that could be sold directly seems to me to be a great pair of options for producing and distributing information products. Do both!
What about the free-vs-pay controversy?
Of course the author is entitled to charge for her work. The Amazon ebook sells for $2.99 and her royalty is about $1.00 per copy. Hardly highway robbery.
My suggestion would have been, once there was obvious interest in the information, to create both a PDF and the Kindle e-book, add a post to the blog about how to purchase them, and then take down the original post.
Those who howled about “no right to charge for it” would of course still howl. Most readers, I think, would have been very happy to pay a small amount to have it formatted and ready to print out without having to copy and paste from quirky blog software.
All it takes is a little education.
Great post, Carol, as usual!
This is true in all marketing or negotiating. Make sure the intended audience/client understands what exactly you are offering. Then they can make an informed decision about whether the benefits to them are worth the cost.
In this particular case you cite, I was one who did download the ebook on my Kindle, and later on my PC. Well worth the $2.99 for me.

Cynthia´s last blog ..AFA Gallery Show and Sale
Cynthia, you are so right. I don’t own a Kindle but I installed the software and purchased the ebook as much to encourage the author as anything. It was useful and attractive information.
Now to find time to get back into the studio…